1.- PREAMBLE.

These General Conditions of Sale are established between:

On the one hand, the Society:

Company address:
SPARKLING GOLDEN DIAMONDS PERFUMES AND COSMETICS TRADING LLC
Office# 4 England Cluster X-19
International City Dubai UAE
PO BOX: 2964426
Tel: +971 4 565 6057
Email: pbym@prettyballerinasuae.com

And, on the other hand, any person who places an order (hereinafter the CLIENT ).

These conditions are exclusively applicable to consumers, without the resale of the purchased products being permitted under any circumstances.

Placing an order implies acceptance of these General Conditions of Sale by the CLIENT , as well as any other specified in the order itself.

2.- PURPOSE.

The present General Conditions of Sale are intended to define the modalities of sale between the CLIENT and SPARKLING GOLDEN DIAMONDS PERFUMES AND COSMETICS TRADING LLC , from the order, delivery and payment, as well as the after-sales service.

3.- ITEMS FOR SALE.

We mainly sell women’s, girl’s shoes and accessories in nappa or other materials according to the product description.

Each of the items sold contains, in addition to a photograph, a description, detail of its composition, and information regarding shipping and returns details.

Sometimes we have lasts that for aesthetics are modified (a platform is added, etc.) and therefore the heels can be higher or lower than what is published on the web, the descriptions are merely indicative and may vary.

We have endeavoured to show the colours of our products in the most accurate way, but please note that the colour of the product also depends on the resolution of your screen.

4.- ORDER.

The CLIENT can process his order through the website www.prettyballerinas.ae following the established procedure.

To process your order, the CLIENT must provide the personal data requested by any of the procedures indicated above, unless you already have a CLIENT number.

Once the basket is validated, the CLIENT must choose the delivery address and mode, and validate the payment method, this last stage formalizing the sales contract with SPARKLING GOLDEN DIAMONDS PERFUMES AND COSMETICS TRADING LLC.

Once the order is placed, we will send you a confirmation within 24 hours of your order. If you don’t receive this email, check your spam tray. If you can’t find it either, you can contact us atpbym@prettyballerinasuae.com

You have the right to cancel your order at any time before shipment and you will receive the full credit. To cancel your order you must send an email to pbym@prettyballerinasuae.com or call +971 25460473 from Sunday to Thurday from 10 a.m. to 10 p.m. In your email you must indicate the number of your order and its date. 

If your order has already been shipped (that is, it has already left our store or warehouse) you will have to wait until delivery to cancel it, and such cancellation will be made through the right of withdrawal that will be subject to the terms and conditions that They are indicated below in the returns section.

The execution by the CLIENT of the order is equivalent to the full and complete acceptance of the prices, the description of the products for sale and the General Conditions of Sale, as well as any other specified in the order itself.

All product orders are subject to availability.

Once you have received our confirmation email, we cannot change the details of your order (product, quantity and delivery address). Please review all the details of your order carefully before confirming it.

In the event that there are difficulties in supplying the selected product, SPARKLING GOLDEN DIAMONDS PERFUMES AND COSMETICS TRADING LLC. will inform the CLIENT within a period not exceeding twenty days.

In the event of difficulties in the supply of products or if there are no items in stock, SPARKLING GOLDEN DIAMONDS PERFUMES AND COSMETICS TRADING LLC. will reimburse the CLIENT for any amount that may have been paid.

In this way, your order may be canceled as it is subject to availability.

There is a time gap between the time you place your order and we accept it. For this reason, the existing genre of an article may vary. If an item you have ordered runs out before accepting your order, we will notify you as soon as possible.

5.- DELIVERY.

The CLIENT can choose the address where the purchased item will be delivered, although they can also request to pick it up at one of the Pretty Ballerinas stores.

Except in the event of unforeseen or extraordinary circumstances, deliveries usually take 2 to 5 business days after shipment and will be delivered by courier. 

Please note that deliveries may take longer than usual in some periods of the year such as Easter, August rest days, Christmas or holidays, and also on sale.

Your order will leave within a maximum period of 4 working days from the date of purchase with a courier service except in some special circumstance about which we would inform you if necessary.

When your order comes out you will receive an email. If after 7 working days you have not received this email, you can contact us at pbym@prettyballerinasuae.com

You can send your order to a different billing address when you place your order. Once you have placed your order, you will not be able to change the delivery address.

All orders require a signature upon delivery.

Please provide a delivery address where someone will be available to receive your order.

6.- PAYMENT.

You can pay using the main credit or debit cards Visa, Visa Electron, Maestro and Mastercard and you will be redirected to the Paypal page to proceed with the payment of your order.

Our website is secure and the data you provide is transmitted in SSL encryption. To pay with Visa and Mastercard or AMEX, only CES (Secure Electronic Commerce) transactions are accepted

All transactions are made in Dirham and the prices shown on the web have VAT included.

7.- PRICES.

All prices included on this website include VAT and are in Dirham

Our prices between this website and the store may vary, as there are times when our stores can launch local promotions that will not be available online, or the online store offers special discounts that will not be available in store.

8.- RETURN POLICY.

8.1.- CHANGES AND RETURNS.

A. AT ANY PRETTY BALLERINAS STORE.

The items purchased on our website can be returned or exchanged by the CLIENT at any Pretty Ballerinas establishment, presenting the purchase ticket or the purchase invoice online, always within 14 days from the date of purchase indicated in proof of payment. 

B. IN CASE OF NOT HAVING ANY NEAR STORE.

The buyer is responsible for their returned order until it reaches our store or warehouse, therefore, they must send the package safely and with the necessary guarantees so that the returned merchandise arrives in good condition.

In case of a return, the shipping costs will be paid by the customer. To avoid disappointment, should you wish to receive an alternative size or style, simply place a new order at our website and send back the unwanted shoes separately, requesting a refund.

The CLIENT will only be responsible for the decrease in the value of the goods resulting from manipulation other than that necessary to establish their nature, characteristics or operation.

Thus, returns of items that are not in perfect condition or that show clear signs of use or handling that does not correspond to those indicated will not be accepted.

Returned items must be unworn and in its original box. They must also be accompanied by a copy of the invoice or the purchase receipt, and their indications on whether they want a return or an exchange. If you require a change, please indicate clearly the new size or model you want.

Inside your package you will find a returns sheet with the address to which you should send your order. Returns will only be credited to the original account with which you placed the order. 

We strive to accept all returns, but in the unlikely event that we receive a returned item in poor condition or used, we may have to return it to you.

In case of return, all payments will be reimbursed, including shipping costs, when it is the least expensive method of ordinary delivery.

In this way, returns in store will not generate any expense for the CLIENT . In the case of having to send the products to be returned, the CLIENT will bear the direct costs of said shipment.

The CLIENT has 15 days to return their order for change or refund of the amount paid.

The refund of the total amount paid will be paid within 14 calendar days from when we receive the returned product, according to article 76 of Royal Legislative Decree 1/2007 of November 16.

8.2.- RIGHT OF WITHDRAWAL

Download and fill out your form by clicking here Withdrawal Form 

Pretty Ballerinas customers who have made their purchase through this website have 14 calendar days from the date of receipt of the order to proceed with its cancellation. If you wish to exercise your right of withdrawal, you must notify us by email at r by mail at:

Email: pbym@prettyballerinasuae.com

SPARKLING GOLDEN DIAMONDS PERFUMES AND COSMETICS TRADING LLC
Office# 4 England Cluster X-19
International City Dubai UAE
PO BOX: 2964426
Tel: +971 4 565 6057

After communicating your intention to exercise the right of withdrawal, you will have an additional 14 days to return it. 

The return can be done for free in any of our stores or by mail. In this case, you should know that we do not reimburse the return shipping costs.

The CLIENT will only be responsible for the decrease in the value of the goods resulting from manipulation other than that necessary to establish their nature, characteristics or operation.

In this sense, to make the return the article must be in perfect condition and sent with its original packaging. The return of those articles that show clear signs of use or manipulation will not be accepted.

In case of withdrawal, we will proceed to make the refund, within the following 14 calendar days, using the same means of payment used by you in the initial transaction. In any case, we can retain the amount of the refund until we have received the return of the items purchased.

8.3.- Defective products and guarantees

The Guarantee issued by Pretty Ballerinas guarantees the quality of its products during the legally established period. Our guarantee does not cover the deficiencies caused by the manipulation or improper use of the CLIENT .

Any item purchased in our stores or virtual store that has manufacturing defects prior to purchase, will be returned to the CUSTOMER at no cost to them, and they can choose between:

* Refund of the money through the payment system used in the purchase of the product.

* New article that replaces the defective one.

This commercial guarantee has an additional character and as such, does not alter the rights recognized to consumers and users by the regulations in force in each country according to Royal Legislative Decree 1/2007 of November 16 on the revised text of the General Law for the defense of Consumers and Users and other complementary laws, modified by Law 3/2014 of March 27.

9. -TREATMENT OF PERSONAL DATA.

To access our data privacy policy and cookie management, do PRIVACY POLICY.

10.- INTELLECTUAL PROPERTY.

All elements of the website www.prettyballerinas.es, whether visual or sound, including the underlying technology, are protected by copyright, trademark or patent law.

For more information, review our legal notice.

11.- COMMENTS, SUGGESTIONS AND CLAIMS.

Comments and suggestions will be well received. Please send such comments and suggestions through our contact form. In addition, we have official complaint forms available to consumers and users. Claims will be handled through the email at pbym@prettyballerinasuae.com

12.- EVENTS OUTSIDE OUR CONTROL.

We will not be responsible for any breach or delay in the fulfilment of any of the obligations assumed, when it is due to events that are beyond our reasonable control (“Force Majeure”).

The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following:

a) Strikes, lockouts or other protest measures.

b) Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or not) or threat or preparations for war.

c) Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster.

d) Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.

e) Impossibility of using public or private telecommunications systems.

f) Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the Force Majeure Event continues, and we will have an extension in the term to fulfil said obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfil our obligations despite the Force Majeure Event.

13.- TOTAL AGREEMENT.

These Conditions of Sale constitute the total agreement between the referring parties. In the event that one of the clauses of these conditions is null and void, this will not affect the rest of the conditions.

14.- APPLICABLE LAW AND COMPETITION.

Current conditions shall be ruled by UAE laws & regulations.

For the resolution of any doubt, discrepancy or divergence that may arise in the fulfilment and interpretation of this Contract, in any case, the jurisdictional scope will be the Courts and Tribunals of the consumer’s domicile. In the event that the user does not act as a consumer or user, the parties agree that as a jurisdictional area the Courts and Tribunals of the city of Mahón.

15.- ALTERNATIVE LITIGATION RESOLUTION.

Without prejudice to the previous point, SPARKLING GOLDEN DIAMONDS PERFUMES AND COSMETICS TRADING LLC , in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013,  makes available to users the dispute resolution platform provided by the European Commission and which is available at the following link:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES